Customer Support Voice Expert

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

We are seeking a talented and driven Customer Support Voice expert to join our team. Responsible for service delivery of the areas assigned.

In this role you will play a key role in:

• Responsible for service delivery of the areas assigned.
• Meeting the service level and maintaining the accuracy of the database.
• Basic Knowledge of Computers, Oracle and Sales force.
• Should be able to work in Citrix based environment.
• Knowledge of customer service, helpdesk and order fulfillment.
• Handling inbound and outbound calls professionally
  
  

YOUR PROFILE

• Added advantage if candidate holds prior experience in BPO, specifically in an International Voice or Blended process
• Good communication (written and verbal) and comprehension skills in English
• Willing to work in night shifts 24/7 environment
• Qualification: BA or B. Com Graduate (with All year mark sheets)
• Language Expert: - English
• Required Experience – 2-3 Years
• Shift timings - 24*7*365 Environment
• Job Location – Noida
  
  

What You'll Love About Working Here

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
  
  

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem.