Customer support - Taxation

We are looking for enthusiastic and customer-focused professionals to join our international BFSI support team as Customer Success Associates. This is a blended role involving both voice and chat support, where you'll assist customers with financial and tax-related queries while delivering an exceptional customer experience in a fast-paced environment.

Location: Gurugram, Haryana (Work From Office)

Employment Type: Full-time

Salary: Up to ₹35,000 (based on relevant experience)

Shift: 24×7 Rotational Shifts (including night shifts)

Working Schedule: 5 Days Working | 2 Weekly Offs

Cab Facility: Available within the hiring zone

• Handle customer interactions through inbound voice and chat channels.
• Assist customers with tax-related investment reports, annual tax certificates, capital gains, dividend tax withholding, and other financial documentation.
• Provide accurate information on financial products and applicable tax regulations.
• Deliver prompt and professional resolutions while maintaining excellent customer satisfaction.
• Achieve key performance metrics, including Quality Scores, Average Handling Time (AHT), and productivity targets.
• Effectively manage multiple customer interactions in a high-volume environment.

• Graduate (Commerce or Finance background preferred).
• Minimum 6–12 months of BFSI experience is mandatory.
• Prior experience in Taxation, Tax Documentation, or Investment Tax Reporting is required.
• Excellent verbal and written English communication skills.
• Minimum typing speed of 35 WPM.
• Comfortable handling both voice calls and chat support simultaneously.
• Willing to work in rotational shifts, including night shifts.

• Strong customer service orientation.
• Good analytical and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Attention to detail and commitment to accuracy.
• Basic understanding of financial products and taxation concepts.

• HR Interview
• Operations Interview
• Versant Assessment (Voice & Written)
• Client Interview

If you meet the eligibility criteria and are looking to grow your career in the BFSI domain, we'd love to hear from you. Apply now or connect with us for more information.