Customer Support Specialist

Healix is revolutionizing medical apparel with scrubs that blend style, comfort, and functionality. Our products are designed to meet the demanding needs of healthcare professionals, offering premium fabric technology and thoughtfully crafted designs for all-day wear. From stylish joggers to versatile jackets, we provide a diverse collection of affordable luxury scrubs for all body types. Our mission is to empower healthcare workers with durable, flexible, and fashionable apparel that performs as hard as they do. At Healix, we are proud to be setting the standard for the future of medical scrubs.

This is a full-time, on-site position located in the Greater Delhi Area for a Customer Support Specialist. In this role, you will be responsible for providing exceptional customer support by responding to inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include managing customer communications via email, phone, and chat, troubleshooting concerns, addressing product queries, and collaborating with internal teams to resolve technical issues. You will also analyze customer feedback to identify opportunities for improvement and help deliver an outstanding customer experience.

• Proficiency in Customer Support and a strong ability to ensure Customer Satisfaction
• Excellent Interpersonal Skills for effective communication and problem-solving
• Experience with Technical Support and the ability to handle troubleshooting and product-related queries
• Strong Analytical Skills to evaluate customer feedback and provide actionable insights
• Proficiency in managing communication across various channels, including email, phone, and live chat
• Ability to work collaboratively with cross-functional teams
• Prior experience in a customer-facing role or related position is preferred
• Proficiency in CRM tools and basic computer skills is an advantage
• A commitment to delivering exceptional customer experiences