Customer Support Specialist – Digital Marketing

What We’re Looking For:

• Exceptional Communicator: You excel in speaking, writing, and listening, making sure every interaction is clear and impactful.
• Process Guru: You excel at following standard procedures and have a knack for spotting and addressing process inefficiencies.
• Home Office Ready: Equipped with a reliable laptop, high-speed internet, and a quiet workspace, you’re set up for success.

Desired Experience:

• Experience Preferred: At least 1-2 years in a customer service role for Digital Marketing industry only.
• Educational Background: A bachelor’s degree is a plus.
• Excel Extraordinaire: Proficient in Microsoft Office, especially Excel, you use your skills to analyze and manage data efficiently.

What You'll Do:

• Deliver Excellence: Complete daily tasks with precision and a commitment to quality.
• Be Responsive: Handle inquiries via phone, email, and chat with professionalism and efficiency.
• Provide Solutions: Offer accurate resolutions and follow company policies to address issues.
• Resolve Effectively: Tackle complaints and escalate priority issues as needed.
• Follow Up: Ensure customer satisfaction by resolving issues thoroughly and following up as needed.

Job Type: Full-time

Pay: ₹25,000.00 - ₹36,000.00 per month

Experience:

• customer support in digital marketing industry: 1 year (Required)

Work Location: Remote