Customer Support (Freshers / 15K )

Customer Service Representative (Entry-Level)

A fast-growing global talent marketplace and customer experience provider operating in the gig-economy and professional services sector. We deliver high-quality support and onboarding services for clients across marketplaces, SaaS, and B2B platforms. This is an on-site, entry-level opportunity based in India—ideal for freshers seeking a career in customer support and operations.

Location: India (On-site)

Role & Responsibilities

• Handle inbound customer inquiries via phone, email, and live chat; resolve requests accurately and within SLA.
• Log, update, and manage tickets in the ticketing system; prioritize and escalate issues per process guidelines.
• Guide customers through onboarding, account setup, troubleshooting, and product/platform navigation.
• Create and update knowledge-base articles and standard operating procedures to reduce repeat contacts.
• Maintain accurate records of interactions, follow-ups, and customer feedback to improve service quality.
• Collaborate with operations and product teams to resolve complex issues and drive process improvements.
  
  

Skills & Qualifications

Must-Have (Skills)

• Phone Support
• Email Support
• Live Chat Support
• Ticketing Systems
• CRM
• Escalation Management
• Knowledge Base Management
• MS Office
  
  

Preferred (Skills)

• Zendesk or Freshdesk experience
• Multilingual support (Hindi or regional languages)
• Previous internship or exposure to call center / BPO operations
  
  

Qualifications

• Open to freshers; graduates from any discipline are encouraged to apply.
• Clear verbal and written English; comfort interacting with customers on phone and chat.
• Willingness to work on-site in assigned shifts, including rotational or weekend shifts if required.
  
  

Benefits & Culture Highlights

• Structured on-the-job training with clear career progression paths into senior support or operations roles.
• Performance-linked incentives, attendance bonuses, and recognition programs.
• Collaborative on-site environment focused on learning, mentorship, and operational excellence.
  
  

Why apply: This role offers a fast-track entry into customer experience and operations—perfect for high-energy freshers who want hands-on training with real customer impact, exposure to CRM and ticketing platforms, and opportunities to grow into specialist or team-lead roles.

Employer: Globelance

Skills: customer experience,ticketing systems,escalation management,good english communication,customer handling experience,good hindi communication,crm