Customer Support & Experience Executive

About LightYears Health

LightYears Health is building the future of preventive healthcare for India’s 400M+ adults over 40. Our mission is to develop science-backed solutions that address aging-related health concerns such as osteoarthritis, osteoporosis, and healthy menopause transitions.

Our R&D team includes PhDs from institutions such as IIT Delhi and Jamia Hamdard, and the company was incubated at MIT.

Our Culture

• Question the status quo: We challenge conventional thinking and encourage experimentation with calculated risks.
• Transparency: We operate with complete openness. Questions are encouraged and feedback is direct.
• Go-getter mindset: We’re solving big problems in a competitive space and value creativity, ownership, and hustle.
• Consumer obsession: Everything we build starts with a deep understanding of consumer pain points and meaningful value creation.

Role Overview

• As a Junior Product Expert, you will be the bridge between our products and our consumers. You will help users understand our products, guide them on usage, answer health-related queries, and assist with order or delivery related concerns to ensure a smooth experience with LightYears.
• This role combines consumer education, product expertise, and customer support.

Key Responsibilities

Consumer Support & Education

• Respond to consumer queries across WhatsApp, email, social media, and website chat
• Guide consumers on product usage, dosage, and suitability
• Support on retention marketing, winning back customers
• Provide science-backed explanations in simple, easy-to-understand language
• Help consumers choose the right product based on their needs
• Assist consumers with order-related queries including order status, delivery timelines, and basic troubleshooting
• Coordinate with the operations team when required to resolve delivery issues

Product Expertise

• Develop deep knowledge of LightYears products and ingredients
• Stay updated on nutrition, supplementation, and preventive health topics
• Assist in translating scientific information into consumer-friendly communication

Feedback & Insights

• Track common consumer questions and concerns
• Share insights with the product and marketing teams to improve products and communication
• Help identify consumer pain points and improvement opportunities
• Identify recurring product or delivery-related concerns and share insights with internal teams.

Qualifications

• Bachelor’s degree preferably in Nutrition, Dietetics, Food Science, Life Sciences, or related field
• 0–2 years of experience in nutrition consulting, healthcare, or consumer support
• Strong ability to communicate science in simple language
• Interest in preventive health, supplements, and consumer health products

Who We’re Looking For

• Empathetic communicator: You genuinely enjoy helping people and answering health-related questions.
• Curious learner: You’re eager to deepen your understanding of nutrition and supplements.
• Clear communicator: You can explain complex health concepts in a way anyone can understand.
• Detail-oriented: You ensure consumers receive accurate and responsible guidance.
• Comfortable handling consumer queries related to both product guidance and order support.

Location & Work Structure

📍 Mumbai (In-person role)

• Monday–Friday: In office
• Saturday: Remote

How To Apply

If this role excites you, send your resume to:

📩 [email protected]

Shortlisted candidates will be contacted for the next steps.