Customer Support Executive

Actively Reviewing the Applications

Sir H.N. Reliance Foundation Hospital & Research Centre

On-site

Posted 1 month ago • Apply by May 27, 2026

Job Description

Skills:
Effective Communication, Problem Solving, Appointment Scheduling, Customer Service, BPO, Inbound, Outbound, Excellent Communication,

Job Title: Contact Centre Executive

Location: Mumbai

Department: Contact Centre / Patient Services

Experience: 0-7 years

Qualification: Graduate in any discipline

Job Summary

We are looking for a courteous and customer-focused Contact Centre Executive to manage inbound and outbound calls, assist patients/customers with queries, appointments, and service requests, and ensure high levels of customer satisfaction.

Key Responsibilities

Handle incoming and outgoing calls professionally
Provide accurate information regarding services, appointments, and billing queries
Resolve customer concerns and escalate when required
Maintain proper documentation and call records
Follow communication scripts and quality standards

Skills & Requirements

Excellent English communication skills
Basic computer knowledge and data entry skills
Customer-oriented with a positive attitude
Ability to work in shifts
Experience in healthcare/contact centre preferred

Bachelor's Degree Mandatory

Joining: Immediate / Within notice period

Interested candidates can share their resume at: [email protected] / Whats app - 9324900310