Customer Support Executive

Company Description

Founded in 2013, ShipOutFromUSA (SOFU) simplifies global shopping by providing shoppers with free virtual addresses in the USA, UK, and UAE. Specialising in facilitating international purchases from fashion, electronics, and luxury goods, SOFU handles consolidation, repacking, shipping, and customs coordination.

By offering personalised services like concierge purchasing and tailored logistics, SOFU bridges the gap between international customers and overseas retailers. Known for its transparency, reliability, and customer-first service, SOFU has earned a reputation as a trusted leader in cross-border logistics, with over a decade of expertise in delivering seamless shopping experiences worldwide.

Role Description

This is a full-time, on-site role for a Customer Support Executive based in Mumbai. The role entails engaging directly with customers and resolving inquiries related to SOFU’s logistics services.

Key Responsibilities

• Respond to customer queries via WhatsApp, email, calls
• Share pricing, timelines, and process details
• Coordinate with warehouse & accounts team
• Send invoices and follow up on payments
• Provide tracking updates and resolve issues
• Maintain customer records and order details

Requirements

• 1–2 years in customer support / operations
• Strong communication (written + verbal)
• Ability to handle multiple chats efficiently
• Basic understanding of logistics is a plus

Skills

• Problem-solving attitude
• Attention to detail
• Patience & professionalism