Customer Support Executive (Non-Voice)

Company Description SkyOS BPO Private Limited, founded in March 2025 in Mohali, Punjab, was created to offer a higher standard of business process outsourcing rather than just another service provider. The company supports inbound and outbound operations for global clients, covering customer support, outbound sales, technical support, and back-office services with the accountability of an in-house team. SkyOS is ISO 9001:2015 certified for quality management, ICO registered under UK GDPR, and recognized as a DPIIT startup under the Government of India’s Startup India initiative. Every agent is trained for problem resolution, every engagement runs under full data compliance, and clients receive regular insight reports, not just ticket counts. SkyOS also operates the SkyOS Bright Future Foundation to fund education for children facing financial hardship, reflecting its commitment to social impact.

Role Description The Customer Support Executive (Non-Voice) will handle customer queries and issues through online channels such as chat, email, and ticketing systems. Day-to-day responsibilities include responding to customer requests, updating case records, coordinating with internal teams to resolve issues, and ensuring timely and accurate information is provided to customers. The role involves monitoring customer interactions for quality, following standard operating procedures, and escalating complex technical or service issues as needed. This is a full-time, on-site position based in Sahibzada Ajit Singh Nagar, requiring consistent adherence to data protection and service quality standards.

Qualifications

• Strong customer-facing skills, including Customer Support and Customer Service, with a focus on resolution and professionalism.
• Ability to manage Online Support channels, ensuring consistent Customer Satisfaction through timely and clear written communication.
• Basic to intermediate Technical Support capabilities to troubleshoot common product or service issues and coordinate with technical teams when needed.
• Excellent written English communication skills and attention to detail for non-voice interactions (email, chat, tickets).
• Comfort using CRM, ticketing, or helpdesk tools and learning new software quickly.
• Ability to work in rotational shifts, maintain productivity targets, and follow data protection and compliance guidelines.
• Minimum high school diploma; a bachelor’s degree or prior BPO/customer support experience is an advantage.