Customer Support Executive

Company Description

LearningShala, founded in 2017, is dedicated to simplifying the higher education decision-making process by providing expert counseling and personalized course guidance to students across India. We help students explore their career and education options by comparing top online universities, assisting with admissions, career planning, and offering post-admission support. With free initial consultations and transparent guidance, our experienced counselors provide virtual sessions to help students make confident, informed decisions about online programs in fields such as business, IT, healthcare, and the arts. Over the years, we've built a trusted platform that empowers students to shape meaningful careers with confidence.

Role Job Title: Customer Care Executive

Company: Learningshala

Work Timing: 10:00 AM – 6:30 PM (WFO)

Salary: ₹20,000 – ₹25,000 (in-hand)

• Note :- 6 months – 1 year of experience in a Customer Care / Customer Support profile is required.



Job Responsibilities:

• Handle inbound and outbound calls to assist students with queries related to courses, admissions, and services
• Provide accurate information and ensure a smooth customer experience
• Generate leads and student references through regular customer interactions and follow-ups
• Maintain and update student data, call logs, and lead details in the CRM system
• Build strong relationships with existing students to improve satisfaction and retention
• Coordinate with internal teams to resolve issues in a timely manner
• Identify re-registration or renewal opportunities and close them, with sales responsibility limited to approximately 20% only
• Meet service quality standards, reference generation goals, and basic conversion targets