Customer Support Executive – International Voice Process (BPO)

JD - Customer Support Executive – International Voice Process (BPO)

Location: [Bangalore / Office Location] Koramangala Pin code - 560034
Experience: 1–8 Years

CTC – 6.5LPA
Employment Type: Full-time
Shift: Rotational / Night Shift  UK / US(International Process)

Job Summary

We are looking for enthusiastic and customer-focused Customer Support Executives to join our International Voice Process team. The candidate will be responsible for handling inbound and outbound calls from international customers, resolving their queries, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Provide accurate information and solutions to customer queries and concerns.
• Maintain a professional and courteous tone while interacting with customers.
• Document customer interactions and update records in the CRM system.
• Follow company policies and call quality standards.
• Escalate complex issues to the appropriate department when necessary.
• Meet performance metrics such as call quality, resolution time, and customer satisfaction.

Required Skills

• Excellent English communication skills (verbal and written).
• Good listening and problem-solving abilities.
• Ability to handle international customers professionally.
• Basic computer knowledge and typing skills.
• Ability to work in night shifts and rotational shifts.
• Strong customer service orientation.