Customer Support Executive

Job Overview

• Provide timely and professional support to customers via phone, email, or chat from a remote setup
• Resolve customer queries, complaints, and service requests
• Ensure high levels of customer satisfaction and service quality

Key Responsibilities

• Handle inbound and outbound customer calls, emails, or chat messages
• Respond to customer inquiries regarding products, services, billing, or technical issues
• Resolve complaints efficiently and escalate complex issues when necessary
• Maintain accurate records of customer interactions in CRM systems
• Follow company policies, scripts, and service standards
• Meet performance metrics such as response time, resolution time, and customer satisfaction scores
• Coordinate with internal teams virtually for issue resolution
• Provide feedback on recurring issues to improve processes

Required Qualifications

• Minimum 12th pass or a graduate in any discipline
• 0 to 3 years of experience in customer service preferred
• Basic computer knowledge and familiarity with CRM tools
• Good typing speed and ability to multitask
• Strong verbal and written communication skills
• Ability to work independently in a remote environment
• Willingness to work in rotational shifts, including night shifts if required
• Stable internet connection and personal laptop or desktop

Preferred Qualifications

• Experience in the e-commerce, telecom, banking, or SaaS industry
• Experience handling domestic or international customers
• Knowledge of customer service metrics such as CSAT and SLA