Customer Support Executive (D2C Sales)

Customer Support Executive

Location: Noida

Experience: Minimum 1 year

Budget: Up to ₹40,000 per month

Company Overview

We are a dynamic product company specializing in direct-to-consumer (D2C) sales. Our mission is to provide exceptional products and services to our customers while ensuring a seamless shopping experience. We are looking for a dedicated Customer Support Executive to join our operations team.

Job Responsibilities

• Customer Support: Provide timely and effective support to customers via email, chat, and phone regarding orders, shipments, and product inquiries.
• Order Management: Assist customers with order placement, modifications, and cancellations, ensuring accuracy and efficiency.
• Shipment Coordination: Track and update customers on their shipment status, addressing any issues that may arise during the shipping process.
• Warehouse Liaison: Collaborate with warehouse teams to ensure proper order fulfillment and inventory management.
• Feedback Collection: Gather customer feedback and report insights to improve service quality and customer satisfaction.
• Documentation: Maintain accurate records of customer interactions and transactions in the CRM system.
  
  

Qualifications

• Experience: Minimum 1 year of experience in customer support, preferably in a D2C environment.
• Shopify Experience: Familiarity with Shopify platforms, including managing orders and understanding the e-commerce ecosystem.
• Communication Skills: Average communication skills are acceptable, with a focus on clarity and professionalism in interactions.
• Problem-Solving: Ability to handle customer complaints and inquiries effectively, demonstrating a customer-first attitude.
• Team Player: Ability to work collaboratively within a team and across departments.
  
  

Additional Information

• Work Schedule: Full-time position with flexible hours as per business needs.
• Salary: Competitive salary up to ₹40,000 based on experience and qualifications.
  
  

Skills: sales,excellent communications,shopify platforms,customer support executive,shopify,handle customers