Customer Support Executive

Job Title: Customer Support Executive – Bambinos.live

Location: Hustle Hub, HSR Layout, Bengaluru

Role Overview:

Bambinos.live is seeking a dedicated Customer Support Executive to assist parents through phone calls, email, and chat. The ideal candidate will have excellent communication skills, the ability to handle parent queries professionally, and a strong commitment to delivering a smooth and positive support experience for learners and their families.

Key Responsibilities:

• Make outbound calls to parents for follow-ups, updates, and support.
• Handle inbound calls and respond to parent queries efficiently.
• Provide timely and professional support via email and chat.
• Guide parents with information related to classes, schedules, and general platform-related queries.
• Maintain accurate records of parent interactions and follow-ups.
• Coordinate with internal teams to resolve parent concerns when necessary.
• Ensure a high level of parent satisfaction and quality service.

Compensation & Shift Details:

Day Shift

• Salary: INR 25,000 per month + incentives

Shift Options:

• Shift 1: 07:00 AM – 04:00 PM IST
• Shift 2: 11:00 AM – 08:00 PM IST

Night Shift

• Salary: INR 25,000 per month + incentives + Night Shift Allowance of INR 5,000 per month

Shift Options:

• Shift 1: 04:00 PM – 01:00 AM IST
• Shift 2: 10:00 PM – 07:00 AM IST

Preferred Skills:

• Excellent spoken and written English communication skills
• Ability to interact with parents in a polite and professional manner
• Basic computer skills for handling email and chat support
• Comfortable working in a fast-paced environment