Customer Support Executive

Actively Reviewing the Applications

Curefit

India, Karnataka, Bengaluru Full-Time INR 2–3 LPA

Posted 12 hours ago • Apply by July 2, 2026

Job Description

The role involves handling customer enquiries and complaints across multiple channels while ensuring timely and effective resolution. It requires maintaining accurate records, coordinating with internal teams for quick issue resolution, and providing an empathetic, customer-first experience. The focus is on owning every interaction and ensuring high customer satisfaction.

Customer Support, Customer Care Executive, Customer Support Representative

Handle customers on their enquiries/complaints via multiple channels i.e. call/mail.
Resolve 9-10 customer tickets per hour
To understand the product features for better problem solving.
To keep records of customer interactions, transactions, comments, complaints.
Communicate issues to appropriate internal teams as necessary for quick resolution and coordinate with them for solving any customer issues.
To ensure customer satisfaction and provide an empathetic experience to every user.
To own every interaction with the customer and ensure every customer is a happy customer
Reporting all product and service-related issue/trends to the respective support staff

Requirements-

Graduation is mandatory
1+ years of experience in customer service function (e-com / hospitality industry preferred)
Good comprehension skills -- ability to clearly understand and relate to the issues customers raise
Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
Effective problem solving skills