Customer Support Executive

D2C Customer Sales + Support Staff

📍Location: Bharathi Colony, Peelamedu, Coimbatore

📢 Language: Hindi (Compulsory) & English

Additional languages Welcome

🕒 Type: Full-time | Onsite

SoftSleep is a Bamboo Clothing - loungewear brand, designed for comfort at home. We’re fast growing Indian brand and looking for a dedicated person to handle Customer Experience and Support — making sure every customer's journey feels as smooth as our fabric.

What You’ll Own:

• Understand product and Handle customer queries via WhatsApp, email, or other platforms with empathy and speed - Improvise Customer Experience
• Manage end-to-end sales order flow – from checkout to delivery
• Coordinate with shipping partners and ensure timely dispatches
• Proactively assist & resolve customer issues related to orders, delays, size exchanges, or any queries
• Collaborate with marketing, ops, and tech teams to improve CX and reduce RTOs
• Set up SOPs for support and returns/exchanges

What You’ll Need:

• 1–3 years experience customer support in a D2C
• Strong communication and interpersonal skills — friendly, proactive, and clear in tone
• Familiarity with platforms like Shopify, Social Media Messaging / Chats & WhatsApp Business
• Ability to juggle multiple chats/orders/issues and still stay organized
• Empathy and patience — someone who truly enjoys helping people

👀 How to Apply:

•  Send a quick intro + resume to [email protected] or message us directly here on LinkedIn