Customer Support Executive

Actively Reviewing the Applications

SoftSleep

India, Tamil Nadu, Coimbatore Full-Time INR 2–2 LPA

Posted 1 week ago • Apply by June 29, 2026

Job Description

D2C Customer Sales + Support Staff

📍Location: Bharathi Colony, Peelamedu, Coimbatore

📢 Language: Hindi (Compulsory) & English

Additional languages Welcome

🕒 Type: Full-time | Onsite

SoftSleep is a Bamboo Clothing - loungewear brand, designed for comfort at home. We’re fast growing Indian brand and looking for a dedicated person to Handle Customer Experience and Support — making sure every customer's journey feels as smooth as our fabric.

What You’ll Own:

Understand product and Handle customer queries via WhatsApp, email, or other platforms with empathy and speed - Improvise Customer Experience
Manage end-to-end sales order flow – from checkout to delivery
Coordinate with shipping partners and ensure timely dispatches
Proactively assist & resolve customer issues related to orders, delays, size exchanges, or any queries
Collaborate with marketing, ops, and tech teams to improve CX and reduce RTOs
Set up SOPs for support and returns/exchanges

What You’ll Need:

1–3 years experience customer support in a D2C
Strong communication and interpersonal skills — friendly, proactive, and clear in ton
eFamiliarity with platforms like Shopify, Social Media Messaging / Chats & WhatsApp Business
Ability to juggle multiple chats/orders/issues and still stay organize
dEmpathy and patience — someone who truly enjoys helping peopl

e

👀 How to Apply

:
Send a quick intro + resume to [email protected] or message us directly here on Linked

In

Required Skills

Bamboo

Related Similar Jobs

View All

Chat Support Executive

MWIDM

1–2 years

Test Data Groovy Bamboo