Customer Support Associate

Role Summary

We are looking for a dedicated Customer Support Associate to join our growing customer experience team. The ideal candidate will handle customer queries efficiently while delivering high-quality service and ensuring customer satisfaction.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and chat support.
• Understand customer issues, provide accurate information, and ensure timely resolution.
• Maintain detailed and accurate records of customer interactions using CRM tools.
• Escalate complex issues to the relevant internal teams when required.
• Follow communication procedures, guidelines, and policies.
• Ensure high levels of customer satisfaction through professional and empathetic interaction.
• Meet individual and team performance targets.

Role Requirements

• Experience: 6 months to 1 year in Customer Support / Customer Experience.
• Good proficiency in English
• Good verbal and written communication skills.
• Willingness to work in a fast-paced environment.
• Strong listening and interpersonal skills.
• Ability to remain calm, patient, and empathetic during customer interactions.
• Familiarity with CRM tools (preferred).

Preferred Qualifications

• Experience in voice customer support.
• Experience working with ticketing/CRM systems.
• Ability to handle multiple tasks efficiently.

What We Offer

• Learning and growth opportunities.
• Supportive and collaborative work environment