Customer Support Associate (3 LPA) (Lifestyle & Service Operations)(Immediate Joiner)

About HULP

HULP is a premium, tech-enabled home operating system that combines human coordination with intelligent workflows to manage everyday life for modern families. From schedules and travel to home and lifestyle operations, we deliver seamless, high-quality customer experiences.

About the Role

We are hiring a Customer Support Associate for a high-touch, customer-facing role focused on customer experience, query resolution, and end-to-end lifestyle and home operations support.

This is not a backend or ticket-only role. You will act as a dedicated point of contact, managing customer requests, coordinating home and lifestyle operations, and ensuring smooth execution across multiple touchpoints.

Key Responsibilities

• Handle customer queries, requests, and concerns across calls, chat, and email
• Provide timely and accurate query resolution with a strong customer-first approach
• Manage day-to-day lifestyle and home operations (scheduling, appointments, travel bookings, service coordination)
• Coordinate with internal teams, home staff, and external vendors for seamless execution
• Oversee end-to-end request handling, including follow-ups, tracking, and closures
• Maintain customer records, interaction logs, and service trackers
• Handle escalations, complaints, and urgent requests with professionalism
• Ensure SLA adherence, response time, and resolution quality
• Support customer satisfaction and retention through proactive communication and ownership

Who We’re Looking For

• 1–2 years of experience in Customer Support, Customer Service, Client Servicing, or Operations roles
• Experience handling customer queries, escalations, and service requests
• Immediate joiners only (strict requirement)
• Strong verbal and written communication skills in English and Hindi
• Comfortable with CRM tools, Google Sheets, and coordination platforms
• Ability to multitask, prioritise, and manage multiple ongoing requests
• Strong problem-solving, coordination, and customer handling skills

Good to Have

• Experience in voice process, non-voice process, or blended customer support roles
• Exposure to ticketing systems, SLAs, escalation handling, and service operations
• Experience managing high-expectation customers or coordination-heavy roles

Role Details

• Location: Gurgaon
• Work Type: Full-time, in-office
• Working Days: 6 days a week
• Shifts: Rotational