Customer Success Support

Company Description

Founded in 2006, eHealth Technologies is a leading healthcare technology company that advances the delivery of life-altering care, specializing in continuity of care for critically ill patients. Through our advanced technology solution, eHealth Connect®, we collect, organize, and deliver complete medical histories, enhancing the clinician experience and improving health outcomes.

With a commitment to empowering healthcare providers with innovative tools and solutions, eHealth Technologies supports 80% of the Top US News and World Report Hospitals. Our dedicated team of experts take great pride in working behind the scenes to help millions of patients benefit from expedited access to lifesaving medical services ranging from cancer care to organ transplants to emergency care.

Visit www.eHealthTechnologies.com. Follow us on Twitter, Facebook and LinkedIn.

Career Opportunity Description

The main focus of this role is to support client Implementation and Account Setup activities. This is both an internal and external facing job requiring communication with eHealth technologies customers to set up user accounts as well as internal team members to set up and test new customer setups and optimizations.

Primary Responsibilities

• Support the US Implementation team.
• Managing incoming requests for new user adds.
• Communicating with customers regarding new user adds.
• Managing incoming requests for account changes.
• Assisting the Implementation team with configuring new accounts.
• Working with IT support on Indexing configuration changes.
• Testing indexing configurations.
• Fully updating all documentation regarding changes.
• Current customer maintenance
• Establishing, developing, and building relationships with your customers.
• Helping operations in the case of emergency.
• Helping your customers meet and surpass their problems.
• Facilitating the successful launch of your services.
• Deep understanding of customers concerns and thoughts regarding the use of service, and the ability to troubleshoot as needed.
  
  

Knowledge And Skill Requirements

• Excellent Communication Skills Both Written and Verbal - English (VAN-C Trained)
• Good customer care skills
• Organizational skills
• Project Management Skills
• Creative Problem Solver
• Positive / Passionate
• Exceptional ability to communicate and foster positive business relationships
• Ability to work on Salesforce
• Ability to work on MS Visio and MS Office
  
  

Information Privacy and Security

In an effort to safeguard the information privacy and security of all covered information Employee shall also be responsible for:

• Following eHealth Technologies’ information privacy and security policies, procedures, standard operating procedures, appendices, attachments, etc.
• Accessing, using, and disclosing only the minimum necessary covered information that is needed for job responsibilities, or otherwise allowed by law.
• Safeguarding the confidentiality, integrity, and availability of covered information at all times, whether or not on duty.