Customer Success Representative

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While this role is remote, the employee must live preferably Raleigh NC area and travel to cover the NC, OH, MD, DC, VA territory for onsite customer trainings- with monthly travel

The Customer Success Representative will lead on-the-ground implementation, training, and value realization for Verifi customers. This role is highly field-based and hands-on, working directly with concrete producers, operators, and site managers to ensure successful system adoption and sustained performance.

The Customer Success Representative will be the face of Verifi at customer plants—training users, solving problems, ensuring accountability for action items, and making sure our technology translates into real-world results.

Business Management: 40%

• Providing solutions for their businesses that are in line with value derived from Joint Business Plans with customer .   
• Monitoring competitor activity and ensuring appropriate action is taken.
• Building long-term relationships with customers ensuring that value needs are fulfilled, helping provide process’, structure and value support
• Networking through active participation in industry association events and committee assignments
• Working directly with Field Service Managers and Field Service Technicians to bring value to customer 
  
  

Commercial & Excellence in Execution : 60%

• Actively works with other departments including Sales, Field Service, command center and R&D to ensure customer service needs are met. Identifies bottlenecks in service and works within the company to resolve issues
• Works with Customer Success Manager to create process’ and plans to promote value, derived from Joint Business plans with Client Engagement Managers
• Coordinates initiatives with team members in Client Engagement and Customer Success Manager
• Leads the development and implementation of the account plans and value actions. The assigned Account(s) initiatives and success will be the responsibility of the Account Manager
• Leveraging local relationships to generate leads in current markets up to Client Engagement Manager and Business Development.
  
  

Requirements

Education

• High School Diploma or Equivalent, REQUIRED
• Bachelor’s Degree - Engineering or Business, PREFERRED
  
  

Work Experience

• Microsoft Excel/Outlook, REQUIRED
• Business knowledge - Business, sales experience, PREFERRED
• 5+ years of product engineering experience with electro-mechanical system, preferably in the industrial sector, PREFERRED
• 3+ years Ready mix or equal experience, PREFERRED
• Tableau/Power BI, PREFERRED
  
  

Licenses and Certifications

• Osha 10, PREFERRED
  
  

About Verifi

Verifi Concrete is a leading provider of cutting-edge digital solutions for the concrete industry, revolutionizing how concrete is monitored, managed, and optimized. Our technology enables real-time tracking of concrete properties, enhancing quality control, efficiency, and sustainability across construction projects. With a strong focus on innovation, automation, and data-driven insights, Verifi Concrete empowers clients to reduce material waste, improve operational performance, and drive cost efficiencies.

As we continue our global expansion, we are looking for dynamic professionals to join our team and contribute to transforming the future of concrete & construction technology.

https://www.verificoncrete.com/about-us/

About Saint-Gobain

Worldwide leader in light and sustainable construction, Saint-Gobain designs, manufactures and distributes materials and services for the construction and industrial markets. Its integrated solutions for the renovation of public and private buildings, light construction and the decarbonization of construction and industry are developed through a continuous innovation process and provide sustainability and performance. The Group’s commitment is guided by its purpose, “MAKING THE WORLD A BETTER HOME”.

For more information about Saint-Gobain, visit www.saint-gobain.com .

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $81,500 - $126,500 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Employees have the flexibility to choose the benefits that best fit their individual needs.

• Health and Wellbeing – Supporting your wellbeing, to thrive in life and work.
• Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Saving Account and Flexible Spending Account options
• LiveWell Wellness Program
• Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave [WASHINGTON STATE ONLY: Must include specific number of days or hours of PTO, vacation and holidays the candidate should expect to receive in a calendar year (ex: (15 days PTO per year, 10 paid holidays per year)]
• Retirement and Protection - Helping to make the future life you want a reality.
• 401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan
• Company-provided Life Insurance, AD&D, Short-Term Disability
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and
• Accident Insurance
• Additional Benefits – Helping shape the experience and impact you want
• Commuter Benefits
• Group Legal
• Identity Theft Protection
• Auto and Home Insurance
• Pet Insurance and Discounts
• Volunteer Day
  
  

If you have questions about this posting, please contact [email protected]