Customer success officer

Deepija Telecom is a market leader in Telecom Applications, integrating the latest communication technologies to provide solutions like Omni Channel Contact Center, Customized IP-PBX, Conference Bridge, and more. The ConVox suite, known for its versatility and customization, services global clients and integrates seamlessly with leading CRMs like Salesforce. For over a decade, Deepija Telecom has been a premier provider of call center solutions, enabling businesses of all sizes to efficiently manage their call center needs.


Role Description


This is a full-time on-site role for a Customer Success Executive located in Raipur. The Customer Success Executive will focus on customer satisfaction and retention by providing excellent customer support and account management. Daily tasks include understanding and addressing customer needs, analyzing customer feedback, and collaborating with teams to enhance service quality. The executive will also handle escalations, ensure seamless communication, and contribute to continuous improvement efforts to maximize customer success.


Qualifications


Skills in Customer Satisfaction and Customer Retention

Proficiency in Customer Support and Account Management

Strong Analytical Skills

Excellent communication and interpersonal skills

Ability to handle escalations and provide effective solutions

Experience in Telecom Applications or call center solutions is a plus

Bachelor's degree in Business, Communications, or a related field