Customer Success Manager

Customer Success Executive (2–3 Years) | SaaS

Join a fast-growing SaaS company in the Customer Experience (CX) space and be part of a high-impact team driving client success and retention.

Role Overview

Manage end-to-end client onboarding and platform implementation

Act as the primary point of contact for clients

Collaborate with internal teams to customize solutions

Track client satisfaction (1, 3, 6 months) and improve experience

Drive client engagement, retention & reduce churn

Conduct product training and ensure feature adoption

What’s in it for you?

Opportunity to build and lead the Customer Success team

Work in a high-growth SaaS environment

Exposure to global clients and CX strategies

We’re looking for:

2–3 years in Customer Success (SaaS preferred)

Strong communication & client management skills

Problem-solving mindset with ability to handle clients independently

Basic knowledge of project management/tools

High ownership & leadership potential