Customer Success Manager

🚀 We’re Hiring: Customer Success Manager (KPI-Driven Role)

📍 Location: Bangalore | Hyderabad | Mumbai

🧠 Experience: 4–8 Years

🏢 Accounts: 1 Large Enterprise + 2 Small/Mid Customers

Are you a strategic account manager who thrives on growth, expansion, and measurable impact. We’re looking for a Customer Success Manager who can drive revenue growth, product adoption, and long-term customer value across enterprise and mid-market accounts.

🎯 Role Objective

Drive account growth, product adoption, and revenue expansion through structured account mining and farming strategies. Ensure seamless implementation and scaling of Berri Suites within assigned customers.

📊 Key Performance Indicators (KPIs)

1️⃣ Revenue Growth & Account Expansion (30%)

• Achieve defined QoQ revenue growth
• Identify & close expansion opportunities each quarter
• Increase wallet share within enterprise accounts

2️⃣ Product Adoption & Usage (25%)

• Drive 80%+ product utilization
• Increase active users across Berri Suites
• Expand usage into new BUs and hiring processes

3️⃣ Stakeholder Engagement & Process Expansion (20%)

• Conduct Monthly & Quarterly Business Reviews (MBRs/QBRs)
• Engage Business Heads, Recruiters & Decision Makers
• Add new hiring workflows within enterprise accounts

4️⃣ Implementation & Onboarding Excellence (15%)

• Ensure seamless product implementation
• Reduce onboarding TAT
• Drive ATS integrations
• Maintain high post-implementation satisfaction

5️⃣ Retention & Renewal (10%)

• Maintain 95%+ renewal rate
• Proactively manage renewals
• Reduce churn through early risk intervention

🛠 Core Responsibilities

• Manage 1 large enterprise + 2 smaller accounts
• Drive structured account mining & farming strategy
• Scale adoption of Berri Connect & Berri Mastermind
• Identify and onboard new hiring processes
• Engage and influence multiple stakeholders
• Track usage, identify gaps & recommend improvements

✅ Required Skills & Experience

• Strong Customer Success / Account Management background
• Enterprise stakeholder management experience
• Proven upselling & cross-selling expertise
• Strong analytical and reporting skills
• Sourcing & Recruitment experience
• ATS implementation exposure
• Product implementation experience
• Experience in HR Tech / SaaS domain