Customer Success Manager

About Bureau

Bureau is a unified risk decisioning platform for Compliance, Fraud, and Transaction risks. Our platform is a single decision-making engine, powered by a 1 billion+ identity knowledge graph. Over 150 Banks, fintechs, retailers, and digital platforms use Bureau to verify identities faster and stop fraud earlier globally.

Bureau has raised $50M+ from renowned Silicon Valley and global investors including Sorenson Capital and PayPal Ventures and is expanding rapidly from APAC to Americas, Europe, and beyond.

Why Bureau?

Bureau is building the infrastructure that makes digital identities and transactions safe and trustworthy for billions of people. The mission is big, the problems are complex, and the impact is real.

We hire people who want that level of responsibility. People who move fast, build systems from scratch, and care deeply about turning strategy into execution. If you want predictability or narrow scope, this won't be your place. If you want to shape how a scaling global company operates—keep reading.

About the Role - Customer Success Manager

We are looking for a Customer Success Manager to own and grow relationships with our strategic customers. This role is focused on driving adoption, delivering measurable value, and ensuring long-term partnerships.

You will work closely with customers across fintech, lending, banking, and digital platforms to help them maximize outcomes from our fraud and risk solutions.

What you’ll be doing

1. Own Customer Relationships

• Serve as the primary point of contact for assigned accounts
• Build strong relationships with product and business stakeholders
• Conduct regular check-ins, reviews, and performance discussions
• Proactively identify risks and opportunities within accounts

2. Drive Adoption & Value

• Support smooth onboarding and go-live processes
• Ensure customers are fully utilizing relevant features
• Guide customers in aligning our solutions to their business goals
• Share best practices and industry insights

3. Problem Solving & Coordination

• Act as the bridge between customers and internal teams
• Coordinate with product, support, billing, and operations for timely resolution
• Translate customer feedback into actionable insights

4. Growth & Retention

• Drive renewals and ensure high retention rates
• Identify expansion opportunities across use cases
• Monitor account health and usage trends

What You’ll Bring

• 3-6 years of experience in Customer Success, Account Management, or similar client-facing roles
• Strong stakeholder management and communication skills
• Experience working with fintech, lending, banking, or SaaS customers
• Ability to manage multiple enterprise accounts simultaneously
• Structured, proactive, and detail-oriented approach

Our Culture

• We hire self-motivated people and get out of their way
• We value performance, not hours worked
• Speed, ownership, and impact matter most

Compensation

• Competitive salary + potential equity
• Health benefits, flexible PTO, learning budget