Customer Success Associate ( International - BFSI )

Actively Reviewing the Applications

RMV Workforce LLP

Hyderabad Full-Time 1–2 years

Posted 2 days ago • Apply by June 11, 2026

Job Description

Company Description

RMV Workforce LLP is a consulting firm focused on transforming industries through innovative solutions. With expertise in IT, Non-IT, and BPO fields, we empower professionals to advance their careers and make a meaningful impact. Operating in India, we provide a dynamic and inclusive environment that fosters teamwork and values diversity. Join us to contribute to solving complex business challenges and driving innovation within a forward-thinking organization.

Role Description

This is a full-time on-site role for a Customer Success Associate specializing in the BFSI (Banking, Financial Services, and Insurance) sector. The role is based in Gurugram and involves engaging with customers to address inquiries, resolve issues, and ensure optimal customer satisfaction. A successful candidate will focus on fostering customer relationships, driving retention, and performing analyses to enhance service delivery and improve the overall customer experience.

Qualifications

Proven skills in Customer Engagement, Customer Support, and Customer Satisfaction
Experience in Customer Retention strategies and understanding customer needs
Strong Analytical Skills with the ability to interpret data and apply insights effectively
Excellent communication and interpersonal skills
Ability to work collaboratively in a fast-paced, client-focused environment
Knowledge of the BFSI sector and customer success best practices is a plus
Bachelor’s degree in Business, Finance, or a related field is preferred