Customer Success Associate - Enterprise SaaS - Supply Chain

Customer Success Associate (iPaaS & Supply Chain SaaS)

We are a global leader in cloud integration technology focused on driving real business outcomes for over 7,000 customers. We are looking for an intelligent, empathetic, and high-energy Customer Success Associate to join our high-velocity team. You will be the primary face of our organization for a subset of accounts, ensuring smooth onboarding, implementation, and long-term value realization.

What You Will Be Doing

• Strategic Lifecycle Management: Own day-to-day interactions and take clients through an optimal customer journey, from initial onboarding to successful renewal.
• Data-Driven Insights: Analyze customer usage data and adoption metrics to provide insight-driven recommendations that maximize product value.
• Revenue Expansion: Identify and facilitate cross-sell and upsell opportunities to drive portfolio growth.
• Cross-Functional Collaboration: Partner with Sales, Product, and Support teams to resolve escalations and align platform capabilities with client business objectives.
• Operational Excellence: Maintain accurate records of all customer actions and follow-ups, ensuring 100% engagement tracking.

Requirements

• Experience: 2+ years in an Enterprise Software or SaaS environment, specifically within Customer Success or Technical Account Management.
• Domain Knowledge: Experience in companies selling middleware, data integration, iPaaS, or supply chain orchestration technologies.
• Business Acumen: Familiarity with annual subscription models and managing renewal processes.
• Tech Stack: Proficiency with CS tools such as Salesforce, Planhat, or Gong is highly preferred.
• Communication: Exceptional written and verbal communication skills with the ability to lead structured engagement programs.
• Adaptability: Proven ability to thrive in a fast-paced environment with evolving processes.

Why Join Us?

We foster a culture of innovation and empowerment through active mentoring. You will work where strategy, technology, and marketing intersect to create industry-leading integration solutions.

Please write to [email protected] to get connected!