Customer Specialist

ob Title: E-commerce Customer Support Executive

Location: Gurugram (Work from Office)

Job Overview:

We are looking for a proactive and customer-focused Customer Support Executive who has basic knowledge of Razorpay, GoKwik, and Shopify. The ideal candidate will be responsible for handling customer queries, managing order-related processes, and ensuring a smooth customer experience.

Key Responsibilities:

• Assist customers with order placement and product-related queries.
• Handle order cancellations, refunds, and return requests efficiently.
• Monitor and manage orders through Shopify.
• Address payment-related queries through Razorpay and GoKwik.
• Track order status and ensure smooth order processing and fulfillment.
• Provide prompt and professional responses to customer inquiries via email, chat, or other communication channels.
• Coordinate with internal teams to resolve customer issues quickly.
• Maintain accurate records of customer interactions and transactions.

Requirements:

• Basic knowledge of Shopify, Razorpay, and GoKwik.
• Understanding of order processing workflows in e-commerce.
• Good communication and problem-solving skills.
• Ability to handle customer queries calmly and professionally.
• Prior experience in customer support or e-commerce operations will be an added advantage.

Preferred Candidate:

• Someone with hands-on experience with Shopify order management.
• Familiarity with online payment gateways and checkout systems.
• Detail-oriented and capable of handling multiple customer requests.

Experience:

0–2 years (Freshers with basic knowledge can also apply)

Employment Type:

Full-time