Customer Specialist - Cloud & Platform

Job Description

Key Role Deliverables

• Act as a trusted advisor for customers implementing Azure infrastructure, services, and security frameworks.
• Lead onboarding, training, and enablement for customers transitioning to Azure and Microsoft Security solutions (e.g., Defender, Sentinel, Entra).
• Monitor customer health, usage, and satisfaction to proactively address risks and promote solution value.
• Drive adoption of Azure-native security tools and best practices to strengthen cloud environments.
• Collaborate with technical delivery, cloud architecture, and support teams to ensure customer success and alignment.
• Conduct regular Executive Business Reviews (EBRs) and strategic planning sessions with key stakeholders.
• Maintain a deep understanding of Microsoft’s Azure & Security roadmap to guide clients on optimization and innovation.
• Identify expansion and upsell opportunities in areas like Azure cost optimization, compliance, Zero Trust architecture, etc.
  
  

Right Person (Qualification & Experience)

• B. Tech (Computer Science, Electronics etc.)
• 5-8+ years in Customer Success, Technical Account Management, or Cloud Consulting with a focus on Azure and/or cybersecurity.
• Strong knowledge of Microsoft Azure, including core services (IaaS, PaaS), networking, identity, and security features.
• Familiarity with Security solutions: Defender for Cloud, SIEM, SOAR, VAPT, SOC, Purview, etc.
• Experience with compliance frameworks (e.g., NIST, ISO 27001, GDPR) and security best practices in the cloud.
• Ability to manage technical conversations with C-level stakeholders and IT teams.
• Strong project management, communication, and interpersonal skills.
• Certifications preferred:
• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft Certified: Security, Compliance, and Identity Fundamentals
• Microsoft Certified: Azure Security Engineer Associate
• Personal Attributes
• Self-learning mindset. Constantly keeping up to date on new solution areas in Azure & Cybersecurity.
• Understand customer needs, articulate value & and offer them solutions.
• Withstand pressure and contribute as a team player
• Target oriented
  
  

About Us

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead

We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.