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Customer Service Specialist in Mumbai

Actively Reviewing the Applications

HamBolds Private Limited

Ludhiana Full-Time 1–2 years

Posted 2 days ago • Apply by June 11, 2026

Job Description

Key Responsibilities

Connect with customers via chat and voice calls with a friendly and empathetic approach
Assist customers with product queries, skincare routines, and order-related
Recommend suitable products based on customer needs (skin type, concerns, preferences)
Ensure a seamless and personalized customer experience in every interaction
Resolve issues efficiently while maintaining brand tone and quality
Record and update customer interactions in CRM systems
Follow communication guidelines and quality standards
Work closely with internal teams to escalate and resolve complex concerns

About Company: HamBOLDS Pvt Ltd is a dynamic personal care company dedicated to creating science-led, performance-driven solutions in the beauty and wellness space. Backed by Sun Chem India, which brings over 26 years of expertise in cosmetic ingredients and R&D, HamBOLDS aims to redefine personal care for modern consumers. We house two innovative brands: Epitight & Cozitis. Driven by innovation and transparency, HamBOLDS is committed to developing clean, effective, and consumer-centric products across its portfolio.