Customer Service Specialist

First Cube for Information Technology is pleased to announce a job opening for the position of Customer Service Specialist, to join our team and work in a motivating environment with continuous development opportunities.

Job Responsibilities:

• Receive and manage customer inquiries efficiently and professionally.
• Follow up on customer requests and complaints and accurately document them using CRM systems.
• Provide effective solutions to ensure customer satisfaction and high service quality.
• Coordinate with internal departments to ensure quick and efficient responses.
• Adhere to approved customer service policies and procedures.

Qualifications & Requirements:

• Minimum of 2 years of practical experience in marketing and customer service.
• Hands-on experience using CRM systems.
• Proficiency in English, both spoken and written.
• Strong communication skills and professional customer-handling abilities.
• Willingness to work in shifts.
• Saudi nationality is required.

Employment Type:

Full-time – Shift-based system

Join our team and be part of the success journey at First Cube for Information Technology!