Customer Service Specialist

We are looking for a Customer Service Representative with strong ownership, a positive attitude, and a passion for delivering excellent service in the freight forwarding industry. This role supports air import and export bookings, customer coordination, and end‑to‑end shipment monitoring to ensure smooth, timely, and efficient cargo movement.

This is an excellent opportunity for a career‑minded individual who wants to grow within a professional logistics organization.

Key Responsibilities

Customer Service & Coordination

• Handle customer inquiries for air import and export bookings in a timely and professional manner.
• Coordinate with clients, overseas partners, carriers, and internal teams regarding shipment requirements.
• Provide accurate quotations, schedule options, and service information to customers.
• Ensure all customer instructions and documentation requirements are properly communicated and executed.

Shipment Monitoring & Operations

• Monitor shipments from booking to final delivery, ensuring smooth movement and resolving any issues proactively.
• Track flight schedules, cargo availability, and status updates for customers.
• Coordinate with airlines, brokers, and warehouse operators for cargo release, billing, and documentation.

Documentation & Compliance

• Prepare and validate documents such as air waybills, invoices, arrival notices, and release instructions.
• Ensure compliance with customs, airline regulations, and company procedures.
• Maintain accurate records in the system and prepare reports as needed.

Problem Solving & Service Recovery

• Manage delays, exceptions, or service concerns professionally.
• Escalate critical issues promptly and provide effective solutions to customers.
• Maintain strong customer relationships through clear communication and consistent follow‑ups.

Qualifications

• Experience in freight forwarding, logistics, or air cargo operations is an advantage.
• Knowledge of air import/export processes, shipping documentation, or airline booking platforms is preferred.
• Strong communication and coordination skills.
• Customer-focused, proactive, and able to manage multiple tasks under time pressure.
• Good attitude, willingness to learn, and commitment to long-term career growth.
• Proficient in MS Office; familiarity with freight systems is a plus.

Key Attributes We Value

• Positive attitude and professionalism
• Strong sense of ownership and accountability
• Team player with a service mindset
• Career-driven and eager to develop skills in logistics

Why Join Us

• Opportunity to grow your career in a global freight forwarding environment
• Supportive team and clear development pathways
• Exposure to international operations and logistics best practices
• Competitive compensation and benefits