Customer Service Representative - Voice

Company Description

Enrich is a leading salon chain in India, operating 110 salons across six cities, including Mumbai, Ahmedabad, Pune, Surat, Vadodara, and Bengaluru. Beyond salons, Enrich runs the Enrich Academy, offering internationally accredited training programs in hair, skin, makeup, nails, and salon management. Recognized with numerous awards for excellence in service, digital marketing, workplace practices, and human resources, Enrich is committed to creating a supportive environment for employees, clients, and students. At its core, Enrich fosters a culture of empowerment and growth, encouraging individuals to achieve their full potential while positively impacting others.

Role Description

We are seeking a Customer Service Representative - Voice to join our team. This is an on-site role based in Mumbai. Key responsibilities include addressing customer inquiries, resolving complaints efficiently, and ensuring a seamless and exceptional customer experience. The role will also involve handling customer feedback to improve overall satisfaction and contributing to a positive brand reputation through client interactions.

Qualifications

• Strong skills in customer service, customer support, and ensuring customer satisfaction
• Ability to enhance customer experience and effectively manage customer interactions
• Excellent verbal communication and interpersonal skills
• Problem-solving abilities and a customer-centric approach
• Previous experience in a customer-facing role is a plus but not mandatory
• Proficiency in English; knowledge of regional languages is advantageous
• Ability to work on-site in Mumbai