Customer Service Representative

About the role:

You'll be part of the International Customer Support Voice/Non-Voice excellence team where you'll be in direct contact with international clients/customers and upselling products/services.

Minimum Qualifications:

Undergraduate fresher are accepted as well.

Language proficiency : Excellent Spoken & Written English communication skills

Versant 60 B2.

How will you make an impact in this role?

• Visualize & simplify end to end card member experience.

• Enable & drive process improvement based on voice of customer feedback.

• Strive to Customer First Resolution (CFR) and reduce bad demand.

• Generate revenue by driving value generation.

• Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with

Immediate Resolution (Real Time) to ensure Customer Satisfaction.

• Deliver to all the key metrics as per organizational goals.

• Adhere to Quality and Compliance Guidelines.

• Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication.