Customer Service Representative (Remote PST)

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

• Salary up to $31.30 per hour
• Opportunity for career advancement and growth within the organization
• Comprehensive benefits including affordable medical plans, 401(k) with company matching, and flexible work schedules
• Supportive and inclusive culture with ongoing training and mentorship
• Access to wellness programs and employee assistance resources
• Work in a compassionate environment focused on improving health and well-being
  
  

What To Expect (Job Responsibilities)

• Actively listen and advocate for customers, understanding their needs and providing guidance and support
• Resolve customer inquiries and issues efficiently while documenting all interactions
• Educate customers about available resources and assist them in navigating their options
• Anticipate customer needs and provide proactive solutions to enhance satisfaction
• Collaborate with team members and other departments to address service issues and improve outcomes
  
  

What Is Required (Qualifications)

• Minimum of 6 months of customer service experience
• Basic computer skills
• Must reside in the Pacific Standard Time Zone
• High School Diploma, GED, or equivalent experience
• Willingness to work specific hours, with flexibility
  
  

How To Stand Out (Preferred Qualifications)

• 1+ years of customer service experience in a contact center environment
• 1+ years of claims, provider, dental, medical, or other related healthcare experience
• Experience with Microsoft Office
  
  

#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #EmployeeBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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