Customer Service Representative in Mumbai, Mumbai

As a Traya Coach, you will be the primary support partner for customers throughout their treatment journey. Your role is to communicate their recommended plan clearly, keep them motivated, address their questions, and ensure they feel supported and confident at every step. This role is ideal for freshers or early-career professionals with strong communication skills and a customer-first mindset.

Key Responsibilities

• Speak with customers to explain their recommended plan and next steps
• Provide ongoing support to help customers stay consistent
• Respond to customer queries across calls, chat, or messaging platforms
• Track customer progress and ensure timely follow-ups
• Share customer insights with internal teams to improve overall experience
• Deliver feedback with empathy, clarity, and professionalism
  
  

About Company: Traya is an Indian direct-to-consumer healthcare and personal care brand that provides holistic treatment for consumers dealing with hair loss. The company offers personalized, doctor-recommended treatments to determine the root cause of hair fall, alongside a range of hair care products curated from a combination of Ayurveda, allopathy, and nutrition.