Customer Service Representative (CSR)

The ideal candidate loves talking to people, has knack for sales/customer service and proactively answer sales/support queries. You will be responsible for converting customers into passionate evangelists.

Company Introduction:

• A dynamic foreign company from the Australian telecommunications industry.
• Multi-awards winner, recognized for excellence in our field.
• Fastest-growing company in Australia and APAC.
• Great promotion opportunities that acknowledge and reward your hard work.
• Supportive working environment and diverse culture.

Qualifications:

• Bachelor's (Preferred).
• Work experience (voice/chat/non-voice) (minimum 1 year or above) specifically in Sales Process/Customer service/BPO.
• Excellent negotiation, customer service and sales skills.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organizes, and prioritizes work.

Responsibilities:

• Attending and addressing support/sales enquiries via phone, email and chat.
• Maintaining high sales conversion of sales enquiries on Inbound/Outbound calls.
• To gain product knowledge by handling support tasks before moving into sales.
• Ensure highest level of customer satisfaction on support enquiries via inbound calls/chats.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Troubleshooting customer issues and answering customer queries.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person