Customer Service Representative

Company Description

Whispering Homes, established in 2021 during the global pandemic, is a design-driven home decor brand dedicated to enhancing living spaces with unique and elegant products. Based on the belief that homes tell stories, the company aims to inspire individuals to create sanctuaries where comfort, beauty, and functionality unite. Whispering Homes offers an extensive range of thoughtfully crafted home decor items that add life and charm to every space. These products are available globally through our online store, enabling customers worldwide to transform their living spaces.

Role Description

This is a full-time, on-site role for a Customer Care Executive based in Chandigarh, India. We are looking for enthusiastic and customer-focused individuals with 0–2 years of experience who are eager to build their careers in customer service.

The Customer Care Executive will handle customer inquiries, resolve complaints, ensure customer satisfaction, and provide excellent support. Responsibilities also include assisting customers with product recommendations, order tracking, documentation, and fostering positive customer relationships.

Qualifications

• 0–2 years of experience in Customer Support / Customer Service (Freshers with strong communication skills are welcome)
• Strong skills in Customer Support, Customer Service, and ensuring Customer Satisfaction
• Excellent communication abilities, including active listening and clear verbal and written skills
• Basic understanding of sales, including identifying customer needs and recommending appropriate products
• Ability to handle customer queries with professionalism and maintain a positive attitude
• Detail-oriented with good organizational and problem-solving skills
• Knowledge of home decor and design trends is a plus
• Bachelor’s degree or equivalent experience in a related field is preferred