Customer Service Representative

We are looking for a dedicated and customer-focused Customer Service Representative to handle customer inquiries, resolve issues, and ensure a positive customer experience. The candidate will act as a point of contact between the company and its customers.

• Handle incoming calls, emails, and messages from customers
• Resolve customer complaints in a timely and professional manner
• Provide accurate information about products/services
• Maintain customer records and update databases
• Follow up with customers to ensure issue resolution
• Coordinate with internal departments for quick solutions
• Maintain high levels of customer satisfaction

• Bachelor’s degree in any field (preferred)
• 0–2 years of experience in customer service / telecalling / support role
• Good communication skills (English & Hindi / Gujarati preferred)
• Basic computer knowledge (MS Excel, CRM tools)
• Ability to handle pressure and multitask
• Positive attitude and problem-solving skills

Night shift

Salary range - 25k-40k + Incentives