Job Description

Requirements Description and Requirements Job Description: Customer Service Executive - International Voice Job Overview: As an International Customer Service Representative, you will play a crucial role in handling inbound calls from global customers. Addressing queries, and resolving issues efficiently. This role requires managing high-volume campaigns and ensuring a high standard of customer service. Your focus will be on providing timely, accurate solutions while maintaining a positive customer experience across diverse international markets. Key Responsibilities: Respond to customer questions and resolve any issues they may have. Stay calm and professional, even when dealing with upset or frustrated customers. Complete necessary reports and escalate calls when needed. Take part in regular training to improve your skills. Share helpful tips and best practices with the team. Preferred Candidate Profile: Education: Any Graduate. Languages Required: Must speak English Language Proficiency: Good command of English (C1 or C2 level). Experience: Gratuate freshers and experienced both can apply Skills: Strong communication skills in English. Ability to stay calm and solve problems in stressful situations. Team player with respect, courage, humble, integrity, attention to detail, focused minded. Interview rounds : TA Screening + Assessment + Operation face to face Work Schedule: Must be open to working night shifts and rotating weekends. Working Model: 24/7 (Work from Office) If you are passionate about customer service and enjoy working in a fast-paced environment, we would love to have you on our team! Additional Job Description If you are passionate about customer service and enjoy working in a fast-paced environment, we would love to have you on our team! Language Reference English EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants? qualifications, merits, competence and performance without regard to any characteristic related to diversity.