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IDFC FIRST Bank Logo

Customer Service Executive-Retail Liabilities Inbound

Actively Reviewing the Applications

IDFC FIRST Bank

India, Uttar Pradesh, Noida Full-Time
Posted 3 weeks ago • Apply by June 14, 2026

Job Description

Job Requirements

Job Requirements

Job Role: Customer Service Executive - Retail Liabilities Inbound

Function/ Department: Customer Experience

Roles & Responsibilities

'1. Productivity

  • Maintaining Service Quality
  • Average Handling Time
  • First Contact Resolution
  • Maintaining TAT for all customer requests
  • Channel Migration to alternate channels

Secondary Responsibilities

'Drive all the initiatives in the Customer contact center.

Key Success Metrics

'Productivity, Average handling time, First contact resolution

Required Skills

Customer Service Migration
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