Customer Service Executive

Kansso is looking for a highly motivated Customer Service Executive to join our growing team.

What You’ll Do:

• Handle customer queries via WhatsApp, email, calls, and social media 

• Resolve issues related to orders, deliveries, returns, refunds, and product questions 

• Coordinate with operations, warehouse, and logistics teams to solve customer issues 

• Maintain accurate records of customer interactions in CRM / Google Sheets 

• Ensure response and resolution time SLAs are consistently met

Compensation:

This role includes a base salary + commission. We’re looking for someone highly motivated and driven who wants to go above and beyond for customers and earn more based on performance.

Who You Are:

• Excellent written and spoken English 

• Strong communication and problem-solving skills 

• Customer-first mindset with patience and empathy 

• Comfortable using computers (Google Sheets, email, CRM tools, etc.) 

• Prior experience in customer support or e-commerce is a plus, but not mandatory

Location: Mumbai (In Person)

Email your resume and a short note on why you’re interested to: 

[email protected]