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Customer Service Executive in Pune

Actively Reviewing the Applications

FarmDidi

India, Maharashtra, Pune Full-Time On-site

Posted 3 weeks ago • Apply by May 6, 2026

Job Description

Selected Intern's Day-to-day Responsibilities Include

Interact with customers on a daily basis via calls, messages, and emails to share information and resolve queries
Assist in running customer communication campaigns (Email/WhatsApp) for offers, deals, product launches, and loyalty programs using provided content.
Coordinate with internal teams to ensure timely and accurate responses to customer queries.
Help generate and maintain customer databases from e-commerce platforms and digital sales orders
Learn and understand company products, processes, and policies under the guidance of the reporting manager
Support in maintaining service quality standards and customer satisfaction

About Company: FarmDidi is a women-led social enterprise on a mission to empower 1 million rural women by helping them become successful food entrepreneurs. Recognized by Shark Tank India, UN, and Wharton, FarmDidi bridges the gap between rural kitchens and urban homes by bringing preservative-free, homemade delicacies crafted by women entrepreneurs across India.