Customer Service Executive in Jaipur

Key Responsibilities

• Handle customer queries via calls, emails, and chat in a professional and timely manner.
• Resolve customer complaints efficiently while maintaining a positive brand image.
• Monitor and improve customer satisfaction levels.
• Supervise and support junior team members.
• Assist in training new hires and improving team performance.
• Maintain accurate records of customer interactions and feedback.
• Coordinate with internal teams (operations, logistics, etc.) for issue resolution.
  
  

About Company: The Wellness Shop is one of the leading e-commerce brands providing a range of cosmetics and wellness products based in Bangalore, India. Our values are derived from the Charaka Samhita, a Sanskrit treatise on general medicine dating back to around 1000 BC in the Indus Valley area. According to the Charaka Samhita, the human body consists of three bodily states: Vata, Pitta, and Kapha.