Customer Service Executive - FASTag Inbound

Job Requirements

Role/ Job Title: Customer Service Executive-FAS Tag Inbound

Function/ Department: Customer Experience

Job Purpose

To manage Customer Correspondence received through e-mail.

Roles & Responsibilities

To manage Customer Correspondence received through e-mail and ensure that customers are responded within 24 hours.

Secondary Responsibilities

• Ability to effectively collaborate with internal and external teams/stake holders.
• Ability to manage challenging situations and go the extra mile.
  
  

Key Success Metrics

• Excellent written and spoken communication.
• Good understanding of FAS Tag products and processes,
• Excellent on typing and MS Office skills.
  
  

Education Qualification

Graduation: Bachelor of Science (B.Sc.) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)/Bachelor of Commerce(B.Com)/Bachelor of Business Administration(BBA)

Post-graduation: MBA/PGDM

Experience: 00 to 02 Years of Experience