Customer Service Executive

Actively Reviewing the Applications

Della Resorts and Adventure

India, Maharashtra, Mumbai Full-Time On-site

Posted 2 days ago • Apply by June 7, 2026

Job Description

Job Description

Job Title: Sales & Customer Service Executive

Location: Dadar East, Mumbai

Experience Required: 2–3 Years

Working Days: 6 Days a Week

Preferred Candidate: Female

Industry Preference: Real Estate / Hospitality / Business Services

Job Overview

We are looking for a dynamic and customer-focused Sales & Customer Service Executive with 2–3 years of experience in real estate, hospitality, or related business sectors. The role involves managing client interactions, supporting sales activities, and ensuring a high level of customer satisfaction. The candidate should be comfortable with client meetings and occasional travel as part of the job.

Key Responsibilities

Sales Support & Client Management
Assist in generating and converting sales leads through client interaction and follow-ups.
Build and maintain strong relationships with existing and potential clients.
Coordinate with the sales team to support ongoing sales initiatives and business development activities.
Conduct client meetings, site visits, and presentations when required.
Customer Service
Act as the primary point of contact for customer queries and provide prompt resolutions.
Ensure a smooth client onboarding and service experience.
Maintain high standards of customer satisfaction and relationship management.
Handle client feedback and escalate issues when required.
Coordination & Administration
Maintain accurate client records, communication logs, and sales documentation.
Coordinate with internal teams for timely delivery of services or project updates.
Prepare reports on client interactions, sales activities, and follow-ups.

Job Expectations

Key Requirements:

Prior experience in Real Estate, Hospitality, or Business Service sectors preferred.
Strong communication and interpersonal skills.
Ability to manage client relationships professionally and effectively.
Comfortable with travel for client meetings and site visits when required.
Good organizational and multitasking skills.
Proficiency in MS Office – Word & Excel.

Minimum Qualification

Bachelor's degree in Business, Marketing, or a related field

Minimum Job Experience

2–3 years of relevant experience in Sales, Customer Service, or Client Relationship roles.

Reporting To

HOD

Travel

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