Customer Service Executive – Back Office (Chat Support | Non-Voice Process)

Actively Reviewing the Applications

Work Force Nexus

India, Ahmedabad, Gujarat Full-Time

Posted 14 hours ago • Apply by June 28, 2026

Job Description

Job Title : Customer Service Executive – Back Office (Chat Support | Non-Voice Process)

Location: Ahmedabad (On-site)

Shift: 24/7 Rotational Shifts

Working Days: 5 Days a Week

Salary: Freshers: ₹20,000 – ₹25,000 CTC and Experienced: Up to ₹31,000 CTC

About The Opportunity

We are hiring Customer Service Executives for a fast-growing organization offering a dynamic and supportive work environment. This is an excellent opportunity for both freshers and experienced professionals who are looking to build a career in customer support, especially in a non-voice (chat-based) process.

If you have strong written English skills and enjoy solving customer queries with clarity and professionalism, this role offers great exposure, stability, and career growth.

Key Responsibilities

Handle customer queries and concerns via chat in a timely and professional manner
Provide clear, accurate, and effective written resolutions
Assist customers with both service-related and sales-related inquiries
Maintain high-quality communication standards and customer satisfaction
Adhere to process guidelines and performance metrics

Eligibility Criteria

Freshers and experienced candidates are welcome to apply
Minimum qualification: 10+3 Diploma / HSC / Any Graduate
Strong written communication skills in English (near-native proficiency preferred)
Good typing speed and basic computer knowledge
Willingness to work in 24/7 rotational shifts

Compensation & Benefits

Salary:

Freshers: ₹20,000 – ₹25,000 CTC
Experienced: Up to ₹31,000 CTC

5-day work week
Night shift allowance
One-way cab facility
Provident Fund (PF), Insurance & Gratuity
Structured training and career growth opportunities
Inclusive and supportive work culture
Accomodation for 5 days only can be provided for candidates residing outside Ahmedabad. After that the caniddates needs to look for accomodation on their own.

What We’re Looking For