Customer Service Associate (US)

Company Name - Bhanzu formerly (Exploring Infinities)

Website - https://www.bhanzu.com/

Location - HSR Layout , Bangalore

Mode - WFO (Night Shift)
6 Days working

About Us:
At Bhanzu, our mission is to make math engaging, sparking curiosity and confidence in young learners. Bhanzu has successfully raised a $16.5M Series B funding round, led by Epiq Capital, with support from Z3Partners! We are changing the way math is learned and are blossoming into India's leading math education company, positively impacting students across 15+ countries.

About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Learning Experience Manager. The primary responsibility of this role is to handle customer inquiries, process refunds, and implement retention strategies to ensure customer satisfaction and loyalty. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for delivering exceptional service.

Job Description

-Act as a single point of contact and be the face of Bhanzu support for the customers.
-Respond to customer Refund queries in a timely and accurate way, via phone, email or chat.
-Proactive outbound calling to build rapport with the customers.
-Identify customers’ needs and requirements and propose suitable solutions quickly and efficiently by coordination with cross-functional teams.
-Follow-up with customers to ensure their issues are resolved.
-Build and maintain long-lasting relationships with existing customers.
-Maintain a deep knowledge of company products and services.

Requirements:
-Degree in management, marketing, communication, or a similar field.
-Excellent written, verbal skills and interpersonal skills.
-Good conflict resolution and problem-solving skills.
-Ability to multi-task and display patience when handling tough cases.

Note :
1) Immediate joiners required
2) It's Individual contribution role
3) Freshers can apply

Job Types: Full-time, Permanent, Fresher

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Provident Fund

Application Question(s):

• We must fill this position urgently. Can you start immediately?
• Are you comfortable working in office ( HSR Layout, Bangalore) ?
• Will you be able to bring your own laptop?
• Are you comfortable working 6 days in a week ?
• What's your current CTC ?
• The maximum budget for this role is 4.6-5 LPA ,based on the interview performance and the last drawn CTC . Are you comfortable with this ?
• Are you comfortable working in the night shift ?

Language:

• English (Preferred)

Work Location: In person