Customer Service Associate in Mumbai

We are hiring a Customer Service Associate to handle customer queries via email and phone while ensuring high-quality communication and timely responses. The role involves maintaining service standards, documenting interactions, and achieving daily operational targets.

Key Responsibilities

• Handle customer queries while following company policies.
• Strong email communication skills with quality standards.
• Meet SLA/TAT targets for customer responses.
• Maintain accurate call logs.
• Good teamwork and coordination skills.
• ORM (Online Reputation Management)
  
  

About Company: Saregama India Limited, an RP Sanjiv Goenka Group company, is India's oldest music label, youngest film studio, and multi-language TV content producer. It owns India's largest catalog of music IP of over 130K songs across languages and produces films under the brand of Yoodlee Films. Saregama also owns and retails the digital music player Carvaan. Carvaan is a perfect blend of digital technology and a retro form factor. Saregama's film production house, Yoodlee Films, is the country's youngest boutique film production studio that has produced over twenty films over the last three years. Over the last 20 years, Saregama has created over 6k hours of content for Sun TV and at any given time broadcasts 3-4 serials, creating around 15-16 hours of content per week.