Customer Service

The Customer Experience is responsible for delivering a high-quality customer journey across multiple touchpoints. This role focuses on understanding customer needs, resolving inquiries, improving satisfaction, and supporting internal teams to ensure a consistent and positive customer experience. The ideal candidate is customer-focused, proactive, and able to adapt to different customer service channels and operational needs.

Key Responsibilities

• Handle customer inquiries, requests, and feedback through various communication channels (phone, email, chat, social media, in-person, etc.).

• Ensure timely and professional resolution of customer issues and complaints.

• Maintain accurate records of customer interactions and follow up when needed.

• Collaborate with internal teams to improve processes and customer experience outcomes.

• Identify recurring customer issues and provide suggestions for service improvement.

• Support customer retention and satisfaction initiatives.

• Ensure compliance with company policies, service standards, and quality guidelines.

• Contribute to reporting and tracking customer satisfaction and service performance.

Qualifications & Requirements

• Any Educational background or relevant experience in customer service, customer experience, or related roles.

• Strong communication and interpersonal skills.

• Problem-solving mindset with attention to detail.

• Ability to work under pressure and manage multiple tasks.

• Proficiency in MS Office and customer service tools/CRM systems (preferred).

• Arabic - English.

Skills & Competencies

• Customer-first mindset

• Professional communication

• Time management and organization

• Adaptability and teamwork

• Conflict resolution

• Basic reporting and data handling

• Marketing & Client Acquisition